[English] – [Cymraeg]

When I received the news that I was awarded by Civil Court Users Association (CCUA) I was very happy and very surprised. I have worked with the association, and in particular its Chairman, Rob Thompson, to help resolve questions on a range of issues, ensuring that people get the information and help they need quickly.

People and businesses come to county courts for a variety of reasons. A business may be trying to recover money owed, or a person may be seeking compensation for an injury. It may even be the case that landlords apply for an injunction to prevent trespassing on their land. What all these types of cases have in common is that they all involve real people trying to resolve their problems as quickly as possible.

No two days are the same

I manage Shoreditch and Clerkenwell County Courts. This is a busy court and I am here every day helping people from all walks of life access justice. Every day presents a different challenge, whether it’s facing tricky questions from a lawyer, using first aid skills to help someone who has fainted in court, a party appearing in court on the wrong day, or a bag being left unattended in court. building. Sometimes we help people deal with eviction notices which means they can be emotional and nervous about court appearances. Personally, I find it satisfying to be able to help them while they are with us and make their experience as smooth as possible, even if we can’t solve their problem for them.

All of this was a real team effort. I work closely with court officials, security and maintenance teams to keep the building and justice running. We help court users in ways that may seem trivial to some, namely by handling inquiries, keeping people up to date on court dates, or arranging copies of orders regarding a case, but doing these things well is vital for us and my team to work hard. to provide the best service we can.

Life in the justice system

I joined the court service 30 years ago and was based in Sheffield, back then we took payments on an old ‘Olivetti’ printing press and used old ledgers, a far cry from the way we work now. I started by working in the Royal Courts of Justice which allowed me to see the challenges in both jurisdictions too. I have also worked in the courts in London where I started as a counter clerk. That’s where my passion for helping others began and a belief in public service has always been a common thread in my career. Now, I am working with the HMCTS Investigations team to resolve the complaint and feel like I have reached breaking point. I have become a person who is “into” issues in my field which gives me a lot of satisfaction.

Of course, many things have changed during my time working in the justice system. Technology has developed rapidly. Everything was paper based when I started, but now cases can be handled from start to finish online. This is a big change but it also provides a lot of flexibility as everyone can see which courtroom a judge is sitting in, the status of a case or when a hearing has been scheduled and it means we can help people more efficiently.

It’s great to be recognized by the CCUA, and reading Rob’s comments – “This award is our appreciation and recognition of his valuable contribution as someone who can inspire others working in similar roles” – reminded me how proud I am to work at HMCTS and us appreciated by the people we help.

But in the end, the best thing is being able to make someone smile. For some people coming to court is a frightening experience. Supporting people who come to us for justice, seeing them navigate the system and resolve their challenges is clearly the most rewarding part of the job.

[English] – [Cymraeg]

Working in a county court: My experience working as a supply manager

When I heard the news that I would receive an award from the County Court Users Association (CCUA) I was very proud and surprised. I have worked with the association, and in particular Rob Thompson, the association’s Chair, to help resolve questions on a variety of issues to ensure that people get the information and help they need quickly.

People and businesses come to county courts for a variety of reasons. A business may be trying to recover money owed, or a person may be seeking compensation for an injury. It may even be the case that landlords apply for an injunction to prevent trespassing on their land. What they have in common is that they try to solve their problems as quickly as possible.

No two days are the same

I run Shoreditch and Clerkenwell County Court. This is a busy court and I am here every day helping people from all walks of life to access justice. Every day presents a different challenge, whether it is dealing with tricky questions from lawyers, using my first aid skills to help someone who has fainted in court, a party appearing at court on the wrong day, or a bag left in the building. Sometimes we help people facing eviction notices that make them emotional and nervous about their court appearance. Personally, it is a pleasure for us to be able to help them while they are with us and provide the best possible experience, even if we cannot solve their problem for them.

This is all a real team effort. I work closely with court personnel, security and maintenance teams to keep the building running. We help court users in ways that may seem trivial to some, namely by handling inquiries, keeping people up to date on court dates, or arranging copies of orders relating to a case, but doing these things well is vital for us and my team to work hard. to provide the best service we can.

Life in the justice system

I joined the justice service 30 years ago and am based in Sheffield. At that time we accepted payments on an old ‘Olivetti’ printing press and used old ledgers, very different to the way we work now. I started by working in the crown courts which allowed me to see the challenges in both jurisdictions too. I have also worked in the courts in London where I started as a counter clerk. That’s where my passion for helping others began and a belief in public service has always been a common thread in my career. Now, I work closely with the GLTEF Investigations team to resolve complaints and feel that I have reached the max, I have become the “go to” person for issues in my area and this has been very beneficial for me.

Of course, many things have changed during my time working in the justice system. Technology has experienced tremendous progress. Everything was paper based when I started, but now cases can be handled from start to finish online. This is a big change but it also provides a lot of flexibility because everyone can see where the judge is, the status of a case, or when a hearing is scheduled and it means we can help the community more efficiently.

It was fantastic to be recognized by the CCUA, and to read Rob’s comment, “This award is a sign of our appreciation and recognition of his valuable contribution as someone who can inspire others working in similar roles.” This reminds me of what it’s like to work at GLTEF and that we are valued by the people we help.

But in the end, the best thing is being able to make someone smile. For some people, going to court is a frightening experience. Supporting people who come to us for justice, seeing them navigate the system and resolve their challenges is clearly the most rewarding part of the job.

Game Online